Privacy Policy

Your privacy matters to us

Last updated: July 15, 2026

This Privacy Policy explains how MartVersity Limited (“we”, “us”, “our”) collects, uses, and protects your information when you use our website and mobile apps (collectively, the “Services”).

Information We Collect

We collect information that you provide directly to us and information collected automatically when you use the Services.

  • Account & Profile: name, email, phone number, delivery addresses, preferences.
  • Orders & Payments: items ordered, instructions, transaction details (processed via secure payment partners; we don’t store full card numbers).
  • Device & Usage: IP address, device IDs, browser type, app version, crash data, and interaction data.
  • Location: precise or approximate location (if granted), used for nearby businesses, deliveries, and for ride matching, pickup, and live trip tracking. This can include background location during an active ride — see “Location & Background Location” below.
  • Cookies & Similar IDs: identifiers used for session management, analytics, and personalization.

How We Use Information

  • Provide, maintain, and improve the Services (including personalizing results and recommendations).
  • Process orders, payments, refunds, and customer support requests.
  • Send transactional communications (e.g., order confirmations, delivery updates).
  • Monitor performance, debug, and prevent fraud or abuse.
  • Comply with legal obligations and enforce terms.

Location & Background Location

With your permission, MartVersity uses your device's location to power core features such as showing nearby businesses, setting delivery and pickup points, matching you with nearby riders, and estimating ride distances, routes, and fares.

  • Foreground location: used while the app is open to find nearby businesses and riders, set your pickup or delivery location, and calculate distances and fares.
  • Background location (rides only): when you book a ride, the app shares your real-time location with your assigned rider so they can find you for pickup and follow the trip, even when the app is minimized or your screen is off. This is essential for reliable pickups and accurate live tracking during an active trip.
  • Only during an active ride: background location starts only after you request a ride and stops automatically as soon as the trip ends or is cancelled. We do not access your location in the background at any other time.
  • Relayed, not stored as history: your live position during a ride is relayed to your rider to enable the trip; we do not retain it as a background location history on our servers.
  • Your control: you can grant, limit (for example, "While using the app"), or revoke location and background-location permissions at any time in your device settings. Disabling background location may affect rider pickups and live ride tracking.

Cookies & Similar Technologies

We use cookies, SDKs, and similar technologies to enable core functionality, remember preferences, and measure engagement. You can manage cookies in your browser settings; disabling some may affect the Service’s functionality.

Analytics & Performance

We use analytics tools to understand how the Services are used and to improve performance. These providers may set cookies or collect device identifiers. See your device’s settings or our cookie controls for opt-out options where available.

Marketing Communications

With your consent where required, we may send promotions or offers. You can opt out using the “unsubscribe” link in emails or by adjusting notification settings in the app. We may also use in-product messages for updates.

When We Share Information

We do not sell your personal information. Where applicable law defines “sale” or “sharing” for cross-context behavioral advertising, we honor your choices as described below.

  • Delivery Partners & Businesses: to fulfill your orders (e.g., order details, delivery address).
  • Service Providers: hosting, analytics, customer support, payment processing, fraud prevention.
  • Legal: to comply with law, protect rights, investigate fraud, or respond to lawful requests.
  • Business Transfers: in connection with a merger, acquisition, or asset sale.

Data Retention

We retain information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary by data category and context.

Security

We employ administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission or storage is 100% secure. Please use strong passwords and keep your account details confidential.

Children's Privacy

The Services are not directed to children under the age where consent requirements apply in your region. If you believe a child provided us personal information without appropriate consent, contact us and we’ll take steps to remove it.

International Transfers

Your information may be processed in countries other than your own. Where required, we use appropriate safeguards (such as Standard Contractual Clauses) to protect your information when it is transferred internationally.

Your Rights & Choices

Depending on your location, you may have rights over your personal information, including:

  • Access & Portability - request a copy of your data.
  • Correction - update inaccurate information.
  • Deletion - request deletion, subject to legal exceptions.
  • Restriction/Objection - limit or object to certain processing.
  • Consent Withdrawal - where processing is based on consent.
  • To exercise rights, contact us at support@martversity.com. We may verify your request. If you’re in the EEA/UK, our lawful bases include performance of a contract, legitimate interests, consent, and compliance with legal obligations.
  • Residents have the right to know, delete, correct, and opt-out of certain “sharing”/“selling” as defined by law. We honor Global Privacy Control (GPC) signals where applicable. To exercise, use in-product privacy controls or contact us.

Changes to This Policy

We may update this Policy from time to time. If we make material changes, we’ll provide notice (e.g., by email or in-app). Your continued use of the Services after the changes become effective means you accept the updated Policy.

Contact Us

Questions or concerns? Reach us at:

MartVersity Limited

123, Lorem Ipsum Street, Lagos, Nigeria

Email: support@martversity.com

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